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£19000.00 - £21000.00 per annum + Benefits
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A highly-regarded solicitors firm based in Manchester City Centre has opportunities for experienced Collections Advisors to join their team and be responsible for recovering outstanding debts from consumers on behalf of a range of corporate clients. Working in state of the art offices, you will be part of an inclusive and friendly company that highlights the importance a good work/life balance for their employees and a fantastic experience for their customers.

The company emphasises the importance of treating the customer fairly and will allow you to conduct your work with honesty, integrity and understanding. They have won a number of awards and accreditations due to their focus on high quality, and there are excellent routes for progression and personal development within the business.

As a Collections Advisor, you will spend the majority of your time speaking to individuals over the phone, discussing their outstanding debts and arranging affordable repayments. Responsibilities will include:

  • Manage a caseload of debtors and work to maximise collections
  • Make contact with customers over the phone to discuss their outstanding debts
  • Carry out a full consultation to assess their financial situation and consider resolutions
  • Use patience, understanding and empathy to provide good service to the customer
  • Maintain accurate customer records and documentation

To be a successful Collections Advisor you will need to be:

  • Experienced in Debt Collections/Debt Recoveries
  • Patient and understanding when speaking with customers
  • Able to manage a busy workload whilst ensuring a high quality of work
  • Maintain strong knowledge of financial rules and regulations
  • Motivated by success and eager to progress within Debt Collection/Debt Recoveries

Collections Advisor Package & Benefits

  • Up to £21,000 basic salary
  • Critical Illness Cover
  • Death In Service Cover
  • 25 days holiday plus Bank Holidays
  • Excellent progression and personal development opportunities

If you are excited about the opportunity to work with one of the UK's most reputable legal firm as a Collections Advisor we would be keen to hear from you. Please apply immediately for consideration as interviews are available quickly.