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£16000.00 - £18000.00 per annum + Up to £300 monthly bonus
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A Market-Leading, excellently reviewed business in central Manchester is seeking a bright, personable and well-organised individual to join their expanding team as a Customer Service Advisor. As a truly brilliant employer, the business provides a warm, friendly working environment and a vibrant culture packed with bonuses, incentives and much more. With offices based in the heart of Manchester City Centre and Monday-Friday office hours, this is an excellent opportunity for those wanting to move away from a call-centre environment and into something unique and professional.

Established in 2008, the business provides a truly beneficial product, saving businesses money every day, which has gained them an excellent customer feedback rating on Trust Pilot of 9.4/10. If you want to work with a company who can take your values, your strong work ethic and desire to do well and use them to forge a clear career in customer service, this opportunity is not to be missed.

As a Customer Service Advisor, you will liaise with clients post sale to ensure a smooth onboarding of the customer once the sale has been made. Responsibilities will include:

  • Processing order details, ensuring all information is correct and accurate before submitting to suppliers
  • Speaking with customers throughout the onboarding process, ensuring any issues are resolved in a timely manner
  • Listening to sales calls and providing feedback to the sales team, highlighting any compliance issues
  • Working in accordance with supplier/industry regulations and within agreed SLAs
  • Representing a superb brand image through providing a first-class customer experience

To be successful as a Customer Service Advisor, you will need to be able to demonstrate great communications skills, a proven ability to balance a busy workload and a confident personality.

We are particularly interested in seeing candidate CVs with experience working in outbound B2B or B2C customer service, sales or post-sales roles with a good standard of education.

The successful individual will receive:

  • £16,000-£18,000 basic salary
  • Monthly bonus up to £300
  • 22 days holiday + Bank Holidays
  • Pension scheme

This is an excellent opportunity within a forward-thinking, highly-regarded business. Apply today for immediate consideration.