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£17000.00 - £19000.00 per annum
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Due to company expansion, an Operations Support Advisor position has arisen to join a well-established growing Utility company in Bolton. Working for an award-winning market leading communications and energy supplier within modern offices free onsite parking and excellent transport link who offer genuine career progression.
Working within a fun and energetic team, you will provide quality assistance to engineers and solve any problems they may have. You will be monitoring engineers, rescheduling appointments within a timely manner.
As an Operations Support Advisor, you will:

  • Monitoring engineers and ensure that jobs are attended in a timely manner
  • Rescheduling appointments with customers where appropriate and inform engineers of changes to their schedule Reacting to on the day issues calmly and effectively whilst following procedures
  • Increasing the percentages of appointments attended and reduce missed appointments/aborts
  • team members to ensure the most efficient running of the Engineers
  • Monitoring and tracking engineer activity and flag up issues where necessary
  • Handle incoming emergencies and dispatch jobs appropriately to the most relevant engineers
  • To be a point of contact for enquiries from internal staff, engineers and customers

To be a Successful Operations Support Advisor you will have:

  • Experience within a Similar role as an Operations Administrator, Customer Support or Advisor
  • Excellent organisational and diary management skills
  • Strong communication skills, both written and verbal
  • The experience and the ability to think logically and to plan appropriate routes/jobs
  • The ability to work under pressure and deliver within tight deadlines, to prioritise own workload and work with initiative
  • The ability to handle diverse workloads We would also prefer you have:
  • Excellent IT skills and knowledge of multiple operating platforms
  • Strong geographical knowledge is preferred but not essential

The package for Operations support advisor:

  • Offering £17000-£19000 per annum
  • Up to 20% Bonus
  • 25 days holiday, rising each year
  • Career progression
  • Free onsite parking
  • Excellent transport links
  • Company incentives
  • Company Share Scheme