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£18000.00 - £20000.00 per annum + Uncapped Bonus & Benefits
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A Market-Leading, Award-Winning financial services provider is seeking a bright, personable Retentions Advisor to join their expanding team. As a truly brilliant employer, the business provides excellent development and progression opportunities, plus a market-leading benefits package including monthly commission, Annual Bonus, increasing holiday allowance, your birthday off work and regular socials and incentives.

As one of the most reputable brands in the industry, the business has experienced significant growth over the past 3 years, increasing to 450 members of staff and opening their third office. With private equity backing and plans to float on the stock market within the next 4 years, there has never been a more exciting time to join this company.

Retentions Advisor Responsibilities:

  • Speaking with customers to investigate who intend to cancel their service and investigating the reasons for cancellation
  • Using empathy, patience and first-class customer service skills to rebuild relationships and retain customers
  • Maintaining an excellent understanding of the company product base in order to provide accurate advice
  • Ensure all calls and correspondence are completed within agreed SLAs
  • Identify any complaints that need to be escalated to senior management

Retentions Advisor Profile:

  • We are interested in speaking with candidates who have existing experience in Retentions, Customer Service, Sales Executive, Telesales or Contact Centres
  • You must be comfortable working towards targets within a regulated environment
  • Excellent communication skills and the ability to build rapport with customers

The Successful Retentions Advisor will receive:

  • £20,000 basic salary
  • Up to £300 monthly bonus
  • Annual bonus up to 15% of salary
  • 23 days holiday, plus Bank Holidays, with one additional day for each year of service (to a maximum of 27)
  • Birthday off work
  • Generous 5% contributory pension scheme
  • Free on-site parking

This is an excellent opportunity for individuals who are passionate about providing a great service to customers and are keen to progress in a professional, supportive working environment.

Interviews are immediately available so please apply now for consideration.